Refund policy
Returns & Refunds
At Jac’s Boutique Co., we want you to love your purchase and feel confident shopping with us. We offer a 7-day return window, meaning you have 7 days from the date your item is delivered to request a return. To be eligible, we'll need a photo of said item and items must be unworn, unused, with tags attached, and in their original packaging, along with proof of purchase.
To begin a return, please email us at jacsboutiqueco@gmail.com. Once your return request is approved, we’ll provide a return shipping label along with clear instructions on how and where to send your item. Please note that items sent back without first requesting a return cannot be accepted.
Damages or Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away so we can prayerfully and promptly make it right.
Exceptions & Non-Returnable Items
Some items are not eligible for return, including custom or personalized items, sale items, gift cards, and certain specialty goods. Because custom items are made especially for you, they are considered final sale. If you’re unsure about a specific item, feel free to reach out before purchasing.
Exchanges
The quickest way to receive a different item is to return the original purchase once approved, then place a new order for the item you’d like.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Items must be returned in their original condition, unworn or unused, with tags and packaging intact, along with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since approval, please contact us at jacsboutiqueco@gmail.com.